Return Policy
Returns Policy – MSW Furniture Inc
- Returns period:
Request to return product must be made within 7 days of delivery to customer.
- Items in the following condition can be returned with full refund :
– Defective
– Damaged
– Incorrect
– Unopened box or Opened box & unused with original packaging included
– Must have Original Packaging
- Restocking fees
– A restocking fee of 10% may apply for product that is unopened.
– A restocking fee of 10% may apply for product that is opened but unused.
– A restocking fee of 20% may apply for product that is opened and used.
**Restocking fees are applicable to product price before shipping & tax.
- Shipping charges:
MSW Furniture Inc. will be responsible for all shipping costs when product is defective/damaged/incorrect.
For all other cases, customer will be responsible for all return shipping costs.
- Following information must be included in ‘return request’ message to MSW Furniture Inc.:
– Product description
– Number of items to be returned
– Date product was received by customer
– Condition of product
– Condition of packaging
– Reason for return
- Following documents must be included in returned package:
– Original packaging
– Original labels/tags
– Any product accessories
Manuals/warranty cards
- Refund process
MSW Furniture Inc. will process refund within 7 days of receipt of product.
**Customer is advised to send message with return tracking number once product has been sent to us.
– A restocking fee of 20% may apply for product that is opened and used.
**Restocking fees are applicable to product price before shipping & tax.
- Shipping charges:
MSW Furniture Inc. will be responsible for all shipping costs when product is defective/damaged/incorrect.
For all other cases, customer will be responsible for all return shipping costs.
- Following information must be included in ‘return request’ message to MSW Furniture Inc.:
– Product description
– Number of items to be returned
– Date product was received by customer
– Condition of product
– Condition of packaging
– Reason for return
10 Following documents must be included in returned package:
– Original packaging
– Original labels/tags
– Any product accessories
Manuals/warranty cards
- Refund process
MSW Furniture Inc. will process refund within 7 days of receipt of product.
**Customer is advised to send message with return tracking number once product has been sent to us.